

This is not a hardware fault, but a quirk with HP. In order to access the data with HP, you must run the diagnostics (UEFI may be required), or use the HP Support Assistant battery check and find the advanced info.


Notably, the NX31D (DOM unknown/2x with same issue) 65Wh (2014 DOM/E6440) and a RMJFW 65Wh Extended (2014 DOM/E6220). I have seen this on a few OEM Dell batteries.
